Get Both Certificates for Only CA$1,540
Our community & healthcare programs
Join our group of healthcare professionals.
Medical Assistant
Study at Your Own Pace – 100% Online. Start Anytime!
Why you should take this course?
If you’re passionate about helping others and want to make a real
difference in your community, this course is the perfect place to
start.
In just 6 weeks, you’ll gain the skills needed to support individuals experiencing homelessness, crisis, or housing instability. The training is practical, flexible, and designed to fit into your schedule, with a focus on real-world techniques like crisis de-escalation and case management.
You’ll learn from experienced instructors and graduate with the confidence to step into entry-level roles across shelters, outreach programs, and community service organizations.
This is your fast-track pathway to a meaningful and rewarding career.
In just 6 weeks, you’ll gain the skills needed to support individuals experiencing homelessness, crisis, or housing instability. The training is practical, flexible, and designed to fit into your schedule, with a focus on real-world techniques like crisis de-escalation and case management.
You’ll learn from experienced instructors and graduate with the confidence to step into entry-level roles across shelters, outreach programs, and community service organizations.
This is your fast-track pathway to a meaningful and rewarding career.
What you can expect to learn
Discover What It Takes to Thrive in a Shelter Support Role.
Shelter support work requires compassion, resilience, and the ability to approach every individual without judgment. Essential skills and considerations include:
-
Cultural Sensitivity & Respect: Understanding and valuing clients’ diverse backgrounds, experiences, and identities is essential.
-
Inclusivity: Shelters serve individuals of all genders, including gender-diverse people, women, and men, without prejudice.
-
Professional Boundaries & Confidentiality: Maintaining clear professional boundaries while ensuring strict privacy in accordance with shelter policies is crucial.
-
Shift & Overnight Work: Many shelters operate 24/7, requiring staff to work 8-12 hour shifts, including nights and weekends.
-
Practical & Physical Tasks: Shelter work often involves hands-on duties such as cooking, cleaning, and general housekeeping to maintain a safe and supportive environment.
-
If you’re compassionate, adaptable, and committed to helping others, a role in shelter work can be both challenging and deeply rewarding.
Where This Certificate Can Take You.
At York College, we’re here to help you unlock your potential and build the confidence to thrive in your career. As a Shelter Support Worker, you can pursue opportunities in:
-
Food Banks
-
Group Homes
-
Supportive Housing
-
Abused Women Shelters
-
Youth Shelters
-
Residential Treatment Centers
-
Emergency Shelters – assisting individuals and families facing homelessness.
-
Transitional and Supportive Housing Programs – helping residents build stability and independence.
-
Community Outreach Services – connecting vulnerable populations with vital resources.
-
Nonprofit and Social Service Agencies – supporting diverse groups in need of housing, food, and advocacy.
-
Government or Municipal Programs – working within community initiatives focused on housing and poverty reduction.
Certification included.
-
Start the course anytime
Progress through the course at your own pace and and learn about:- Shelter Support Work
- Legal Framework and Policies Crisis Intervention
- De-escalation Techniques
- Communication Skills and Cultural Sensitivity
- Mental Health and Substance Use Awareness
- Health and Safety in the Shelter Environment Documentation and Reporting
- Case Management and Resource Navigation
- Workshop and Role-Playing Exercises
-
Complete the course & receive Certification
Complete your course entirely online at your own pace and earn a certificate to showcase to current or prospective employers.
Register for the Shelter Support Worker Certificate course today!
We will help you unlock your inner potential so you can excel in your professional field.
Boost your confidence, master the field, become a certified professional
Boost your confidence, master the field, become a certified professional
New students join every week!
We offer leading programs designed to help you succeed.
Video interactions, note-taking, interactive ebooks, self-assessment, certificates, and much more.
Financial Aid
The institution provides financial aid advice to all students looking for ways to pay their tuition.
Advising
Students are encouraged to reach out to us for an advice on their academic progress.
Career Services
Students are assisted with placement and given names and addresses of job opportunities.
Community & Resources
The school's resources community for job postings, connecting with peers and news & updates is available to students.
Frequently asked questions:
Are payment plans available?
Yes. Monthly payment plans are available for all certificate programs. You can choose your preferred plan during checkout.
When can I start?
Once your initial payment is processed, you’ll receive your login details by email. You’re welcome to start the program right away or at a time that works best for you.
Is financial aid accepted?
We accept a variety of funding sources, including Better Jobs Ontario, WSIB, ODSP, Ontario Works, Indigenous Education funding, private student loans, and RESP.
What's included in tuition?
Your tuition includes complete access to all course materials, 26 hours of comprehensive online training, dedicated student support throughout your program, and your official York College certificate upon successful completion.
How long does it take to complete the program?
The duration listed on each program page reflects the minimum estimated completion time. Since our programs are self-paced, you may take up to 12 months to complete your coursework. Many students finish sooner, while others choose to move at a more flexible pace that fits their schedule.
How do I access the learning system? Are there any computer requirements?
Our learning platform is web-based and can be accessed through any major internet browser, including Chrome, Safari, Edge, and Firefox. There is no special software required. A computer or laptop with reliable internet connection and an up-to-date browser are recommended for the best experience.
You may also access the platform on a tablet or mobile device. However, for completing assignments and viewing certain course materials, a laptop or desktop computer is recommended.
Will I receive a certificate upon completion?
Yes. Upon successful completion of the program, you will receive a digital certificate in PDF format. The certificate can be downloaded for your records, shared with employers as proof of completion, and added to your LinkedIn and other professional profiles.
Can I claim the course costs on my taxes?
The federal government recognizes that the nature of work is changing and that many Canadians need to upgrade their skills to stay competitive.
The Canada Training Credit (CTC) is a refundable tax credit designed to help offset the cost of eligible training programs. For full details, please consult the Canada Revenue Agency (CRA) website.
Key highlights of the Canada Training Credit:
Available to Canadian workers 26 to 65 years old
You must be a Canadian resident who files an income tax and benefit return
You must have paid eligible tuition or training fees to an approved educational institution in the year you claim the credit
Have a question? Get in touch with us.
Thank you!
Created with
