Build a Meaningful Career in Community & Social Services
Earn recognized certificates in Shelter Support, Case Management, and Community Support — all online, all at your pace.
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Video
30 Hours
Materials
382 Pages
Assessments
24 Challenges
Certificates
3 Certificates
Mentorship
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Start exploring your next step today.
Download our Community & Social Services Program Guide
Get full program details, tuition options, skills you’ll build, and career paths — all in one place.
Perfect if you're comparing certificates or want help choosing the right path.
Skills you will build:
Community Support Worker
Duration: 6 weeks (40 hours)
Mentorship: 6 hours (optional)
This certificate program provides an overview of the essential knowledge, skills, and ethical principles required for individuals pursuing a career in community and social services. Students will learn about the Canadian social service system, psychology and sociology foundations, research and ethics, and the complexities of working with at-risk populations, families, and individuals facing mental health challenges.
Skills you will build:
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Community & Social Services
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Introduction to Psychology
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Introduction to Sociology
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Assisting the Family
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Cognitive & Mental Health Issues
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Abuse and Neglect
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Research & Populations at Risk
Shelter Support
Worker
Duration: 6 weeks (40 hours)
Mentorship: 6 hours (optional)
Through interactive case studies, videos, and experiential learning activities, you will build expertise in crisis intervention, communication strategies, and resource navigation. Whether you are starting your journey or looking to enhance your current skills, this program prepares you to create positive change and support vulnerable individuals with confidence.
Skills you will build:
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Crisis intervention & deescalation
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Mental health and addictions Awareness
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Communication & Documentation
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Safety, Ethics & Professional Boundaries
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Case Management & Resource Navigation
Case
Management
Duration: 3 weeks (20 hours)
Mentorship: 3 hours (optional)
This certificate builds the practical skills needed to coordinate services, assess client needs, and plan care in community and social service settings. You’ll explore the principles and ethics of case management while developing real-world competencies in assessment, documentation, and client advocacy. Whether you’re just starting in the field or adding case management skills to your existing role, this program prepares you to work confidently and professionally across diverse client situations.
Skills you will build:
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Foundations of Case Management
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Client Engagement
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Practice, Documentation & Professional Growth
Mentorship That Helps You Prepare for Real Work
Each program includes access to optional mentorship opportunities with professionals already doing the work you’re training for. These online sessions help you learn what employers look for, understand real workplace scenarios, and get practical insight into your new career — all without fixed schedules or mandatory live classes.
Designed for busy adults who need flexibility.
Start your journey toward a meaningful career — on your schedule, at your pace.
Want to get ahead faster? Double your credentials and save up to $1,050.
What Our Students Are Saying:
Real stories from York College graduates building meaningful careers in their communities.
It provided practical knowledge and real-life scenarios that helped me understand the role of a Shelter Support Worker. The lessons on harm reduction, case management, and crisis intervention were especially useful.
— Minhyahil A. (2025)
I learned a lot and enjoyed my studies, It's easy to study and easy to access the links for more details and to understand better the topics better.
— Grace N. (2025)
Overall, this course has not only prepared me for the workforce by providing practical skills and trauma-informed approaches, but it has also increased my commitment to making a difference in the lives of those experiencing homelessness and hardship.
— Ovoke U. (2025)
Why Choose York College?
Here’s why over 1,000 students have trusted York College to begin or advance their careers.
Flexible Learning
100% online, self-paced programs designed to fit around work, family, and life commitments.
Easy Payment Plans
Affordable tuition with flexible monthly payment options, with support available to help you plan your education.
Career & Employment Support
Students receive career guidance and job-readiness support to help them transition confidently into the workforce.
Industry-Relevant Education
Career-focused courses and programs designed with real-world skills and employer expectations in mind.
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Still deciding?
We know choosing the right program is a big decision. Ask us anything about our Community & Social Services certificates — programs, tuition, funding, or how to get started.
Our team will help you find the path that fits your goals, your schedule, and your budget.
Frequently asked questions:
Are payment plans available?
Yes. Monthly payment plans are available for all certificate programs. You can choose your preferred plan during checkout.
When can I start?
Once your initial payment is processed, you’ll receive your login details by email. You’re welcome to start the program right away or at a time that works best for you.
Is financial aid accepted?
We accept a variety of funding sources, including Better Jobs Ontario, WSIB, ODSP, Ontario Works, Indigenous Education funding, private student loans, and RESP.
What's included in tuition?
Your tuition includes complete access to all course materials, 26 hours of comprehensive online training, dedicated student support throughout your program, and your official York College certificate upon successful completion.
How long does it take to complete the program?
The duration listed on each program page reflects the minimum estimated completion time. Since our programs are self-paced, you may take up to 12 months to complete your coursework. Many students finish sooner, while others choose to move at a more flexible pace that fits their schedule.
How do I access the learning system? Are there any computer requirements?
Our learning platform is web-based and can be accessed through any major internet browser, including Chrome, Safari, Edge, and Firefox. There is no special software required. A computer or laptop with reliable internet connection and an up-to-date browser are recommended for the best experience.
You may also access the platform on a tablet or mobile device. However, for completing assignments and viewing certain course materials, a laptop or desktop computer is recommended.
Will I receive a certificate upon completion?
Yes. Upon successful completion of the program, you will receive a digital certificate in PDF format. The certificate can be downloaded for your records, shared with employers as proof of completion, and added to your LinkedIn and other professional profiles.
Can I claim the course costs on my taxes?
The federal government recognizes that the nature of work is changing and that many Canadians need to upgrade their skills to stay competitive.
The Canada Training Credit (CTC) is a refundable tax credit designed to help offset the cost of eligible training programs. For full details, please consult the Canada Revenue Agency (CRA) website.
Key highlights of the Canada Training Credit:
Available to Canadian workers 26 to 65 years old
You must be a Canadian resident who files an income tax and benefit return
You must have paid eligible tuition or training fees to an approved educational institution in the year you claim the credit
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