Health Services Administration & Management Diploma
Go beyond the front desk — build the skills to run the administrative side of a health service, from records and billing to infection control and team communication. 100% online.
What You’ll Learn
The Health Services Administration & Management (HSAM) Diploma is our most comprehensive healthcare administration program — designed for people who want to coordinate and manage the operations behind patient care in clinics, hospitals, long-term care, and community health settings across Ontario.
You’ll develop the full administrative skill set — electronic medical records (EMR), scheduling, medical billing and coding, transcription, and health information management — plus the areas that set administrators apart: professional healthcare communication and infection prevention and control.
Is This For You?
This program is designed for:
No prior healthcare experience required. HSAM is designed both for newcomers to healthcare administration and for working administrators formalizing their skills. If you’re accurate, organized, and ready to keep a health service running, you’re ready.
Why This Program
Built for people ready to run the business side of healthcare.
Every clinic, hospital unit, and community health office depends on someone who understands the whole operation — records, billing, communication, safety, and the daily coordination of patient care. This diploma builds that person.
Manage health information end to end
Health records, privacy legislation (PHIPA), documentation standards, and information governance.
Master billing, coding, and transcription
OHIP billing, medical coding systems, claims processing, and accurate clinical documentation.
Communicate like a professional
Administrative communication for healthcare — correspondence, documentation, reception practice, and working with care teams.
Keep facilities safe
Infection prevention and control — routine practices, additional precautions, and the administrator’s role in a safe facility.
Tuition & Payment Options
Choose the path that works for you.
Then 8 monthly payments of $500
- York College Access Grant ($3,000) — for all self-funded students, applied at enrolment
- No separate application — it’s our commitment to accessible education
- Flexible monthly payments available
- Better Jobs Ontario
- Ontario Works
- ODSP
- WSIB
- Indigenous Education Funding
- Approval required before enrolment — for Better Jobs Ontario, through an Employment Ontario service provider
Already have our Medical Office Assistant Diploma?
Add just 2 courses for $500 — Administrative Communication Skills and Infection Control — to earn your Health Services Administration & Management Diploma. The first 10 courses are shared — nothing is wasted.
Already have our Hospital Unit Clerk Diploma?
Complete 5 additional courses for a $1,000 top-up — and you’ll earn the Medical Office Assistant Diploma on the way. Three diplomas, $4,495 total invested: exactly the direct HSAM price. No premium for stepping up.
Frequently Asked Questions
How much does it actually cost out of pocket?
Our published tuition for this program is $7,495. To make education accessible to self-funded students — many of whom are newcomers and career changers — every self-funded student receives the York College Access Grant of $3,000, applied automatically at enrolment. That brings your tuition to $4,495, and you can start with a $495 deposit followed by 8 monthly instalments of $500. If you qualify for Better Jobs Ontario, Ontario Works, or another government funding program, your tuition may be fully covered — approval must be in place before you enrol.
How is HSAM different from the Medical Office Assistant Diploma?
Is this program recognized by employers in Ontario?
Can I complete this while working full-time?
Can I finish faster than 7 months?
Do I need previous experience in healthcare administration?
Is financial aid or payment plans available?
Funding & Financial Support
ESDC-Certified Institution · Tuition eligible for federal tax credits
Can I get funding to cover the cost of this program?
What is Better Jobs Ontario and do I qualify?
Better Jobs Ontario (formerly Second Career) helps unemployed and low-income Ontarians retrain for in-demand careers. As of January 2026:
- Up to $28,000 for training under 52 weeks (including micro-credentials and certificates)
- Up to $35,000 for 1–2 year programs
- Covers tuition, books, transportation, living allowance, and dependent care
You may qualify if you’ve been laid off, unemployed for 12+ weeks, or are receiving EI, Ontario Works, or ODSP. Eligibility now also includes gig workers, newcomers, and self-employed individuals. All York College programs fall within the eligible duration.
Important: You must be approved through an Employment Ontario service provider before starting your training. Learn more →
What if I don’t qualify for government funding?
You still have options:
- York College Access Grant — automatically reduces self-funded tuition by $3,000
- Employer sponsorship — many employers cover tuition as professional development
- Canada Training Credit — refundable federal tax credit for Canadians 26–65 with earned income (eligible for our short certificates and micro-credentials)
- Tuition Tax Credit — claimable through T2202 for our vocational diploma programs
- Flexible payment plans — start now with a small initial payment
Consult a tax advisor or visit canada.ca for guidance on tax credit eligibility.
Will I receive a T2202 tax form?
Yes — for our vocational diploma programs. You’ll receive your T2202 by the end of February following the tax year, which can be used to claim the federal Tuition Tax Credit.
For our short certificate courses and micro-credentials, T2202 forms are not issued due to our on-demand format, but tuition may still qualify for the Canada Training Credit. Please consult a tax advisor or visit canada.ca for guidance.
How do I find out which funding options are available to me?
York College of Applied Studies is registered under the Ontario Career Colleges Act, 2005, by the Ministry of Colleges and Universities, and is certified by Employment and Social Development Canada (ESDC).
Earn a Verifiable Digital Credential
Note: All certificate images are for illustrative purposes only and may be subject to change at the discretion of York College of Applied Studies.
Receive your official digital credential
When you complete the program, you’ll receive a secure, verifiable digital credential issued by York College of Applied Studies. Your credential can be downloaded for your records, shared directly with employers, and added to your LinkedIn and other professional profiles.
Resources for future healthcare administrators
Career Opportunities
Health Services Administrator · Clinic or Practice Coordinator · Medical Office Manager (entry) · Health Records Coordinator · Medical Billing Specialist · Patient Services Coordinator · Hospital Unit Clerk · Medical Office Assistant
We can help you find the right path.
Tell us about your experience and interests — we’ll recommend a starting point. Certificate, diploma, or step-up: every credential you earn counts toward the next. No pressure, no obligation.
