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Case Management Certificate

Build the practical assessment, advocacy, and coordination skills needed to support individuals facing complex challenges across social services and community settings.

The Case Management Certificate is a specialized, career-focused program designed to prepare learners for client-centered roles in addictions, homelessness, healthcare, and community support environments.

This program equips you with essential case management skills to assess client needs, develop service plans, coordinate resources, and respond effectively to crisis situations. You’ll build a strong foundation in professional communication, ethical practice, documentation, and cross-agency collaboration.

Through applied learning and real-world scenarios, you’ll gain the confidence and competence to guide clients through complex systems while promoting dignity, inclusion, and positive outcomes. This certificate is ideal for individuals seeking to enter case management roles, advance within social services, or strengthen their ability to support vulnerable populations.

Prepare for meaningful case management and outreach roles in social services, healthcare, and community organizations.

*Cost reflects available grants.

Format

Online
Self-paced

Duration

6 weeks

*120 hours, self-paced with

 12 month access

Outcome:

Certificate

Start Date:

Start any time

Register to start

Tuition: 

$1,295

Grants:

$500

Skills Grant

Your cost:

$795

Control how you learn and progress

Your life is full — work, family, commitments. These online certificates are built to fit your schedule, not the other way around.

100% Online

Every lesson is delivered on demand — no live classes or fixed schedules.

Your schedule

Study between shifts, on weekends, or whenever you have a few spare minutes.

Your pace

Move through modules at your own speed. Pick up right where you left off, on any device — anytime.
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Begin today. Learning that starts when you’re ready.

 No intake dates. No waiting periods. Simply register and start your learning journey right away, with instant access to our learning platform.

01

Complete your registration

Register online and complete your initial payment. Once your enrolment is confirmed, you’re officially part of York College — no waiting for semester start dates.

02

Instant access to our learning platform

Log in to your student learning system and access all course materials instantly. Lessons, resources, and assessments are available as soon as you’re enrolled.

03

Learn at your own pace

Start learning right away and move through the program on your schedule. Study when it works for you — pause, resume, and progress without deadlines or fixed class times.

No semesters. No waiting lists. Just register and start.

Start exploring your next step today.

Download our Community Services Program Guide

Who this program is for?

This certificate is a strong fit if you are:
  • Someone passionate about supporting individuals facing addiction, homelessness, or complex life challenges
  • A community, shelter, or support worker looking to move into case management or outreach roles
  • A professional transitioning into social services, healthcare, or community support work
  • Someone seeking specialized, practical training to work more effectively with vulnerable populations
  • No matter your background, this program is designed to help you build the skills, confidence, and professional judgment needed to support clients ethically and effectively.

Where This Certificate Can Take You?

Completing the Specialized Certificate: Case Management in Addictions and Homelessness can support career progression into a range of client-facing and coordination roles across social services, healthcare, and community support settings.
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Discover What It Takes to Thrive in a Case Management Role.

Case management requires compassion, problem-solving, and the ability to guide individuals through complex systems with professionalism and care. Essential skills and considerations include:

  • Cultural Sensitivity & Respect: Understanding and valuing the diverse backgrounds, experiences, and identities of clients is essential to building trust.
  • Inclusivity: Case managers support individuals of all genders, cultures, and abilities, ensuring services are delivered without bias or discrimination.
  • Professional Boundaries & Confidentiality: Maintaining clear boundaries while safeguarding client information in accordance with ethical and legal standards is critical.
  • Collaboration & Advocacy: Case managers work across multiple systems—healthcare, social services, housing, and education—requiring strong advocacy and teamwork skills.
  • Organization & Documentation: Accurate record-keeping, service planning, and follow-up are central to ensuring clients receive consistent and effective support.
  • Crisis Response & Problem-Solving: Many clients face urgent or high-stress situations. Case managers must be adaptable, resourceful, and prepared to respond effectively.

  • If you’re compassionate, adaptable, and committed to empowering others, a career in case management can be both challenging and deeply rewarding.

Where This Certificate Can Take You.

At York College, we’re here to help you unlock your potential and build the confidence to thrive in your career. As a Specialized Certificate: Case Management in Addictions and Homelessness you can pursue opportunities in:

  • Hospitals and Healthcare Settings – supporting patients with care coordination and discharge planning.
  • Mental Health and Addiction Services – assisting clients with treatment plans and community reintegration.
  • Rehabilitation and Disability Support Programs – helping individuals access resources to live independently.
  • Community and Social Service Agencies – connecting clients to housing, employment, and financial supports. 
  • Youth and Family Services – providing guidance and advocacy for at-risk youth and families in need. 
  • Nonprofit Organizations – delivering case management services across outreach and support programs.
  • Government or Municipal Programs – working with agencies focused on poverty reduction, housing, and community development.
  • Education and Employment Support Services – guiding clients through training, skills development, and workforce reintegration.

  • Graduates of this course are prepared for meaningful roles where they can coordinate care, advocate for clients, and create pathways to positive change.

BUNDLE UP & SAVE!
Double Your Credentials. Boost Your Career. Save $1,050.

Get Both Certificates for Only $1,540 
(Save $1,050)

Pay in Full or Easy 3-Month Instalments.

Limited-Time Offer – Enrol Today!

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Need help deciding?

We know choosing the right program is a big decision. Ask us anything about our Community & Social Services certificates — programs, tuition, funding, or how to get started. 

Our team will help you find the path that fits your goals, your schedule, and your budget.

  • Get guidance on program fit
  • Learn about payment plans and funding
  • Understand timelines and next steps

Frequently asked questions:

Are payment plans available?

Yes. Monthly payment plans are available for all certificate programs. You can choose your preferred plan during checkout.

When can I start?

Once your initial payment is processed, you’ll receive your login details by email. You’re welcome to start the program right away or at a time that works best for you.

Is financial aid accepted?

We accept a variety of funding sources, including Better Jobs Ontario, WSIB, ODSP, Ontario Works, Indigenous Education funding, private student loans, and RESP.

What's included in tuition?

Your tuition includes complete access to all course materials, 26 hours of comprehensive online training, dedicated student support throughout your program, and your official York College certificate upon successful completion.

How long does it take to complete the program?

The duration listed on each program page reflects the minimum estimated completion time. Since our programs are self-paced, you may take up to 12 months to complete your coursework. Many students finish sooner, while others choose to move at a more flexible pace that fits their schedule.

How do I access the learning system? Are there any computer requirements?

Our learning platform is web-based and can be accessed through any major internet browser, including Chrome, Safari, Edge, and Firefox. There is no special software required. A computer or laptop with reliable internet connection and an up-to-date browser are recommended for the best experience.

You may also access the platform on a tablet or mobile device. However, for completing assignments and viewing certain course materials, a laptop or desktop computer is recommended.

Will I receive a certificate upon completion?

Yes. Upon successful completion of the program, you will receive a digital certificate in PDF format. The certificate can be downloaded for your records, shared with employers as proof of completion, and added to your LinkedIn and other professional profiles.

Can I claim the course costs on my taxes?

The federal government recognizes that the nature of work is changing and that many Canadians need to upgrade their skills to stay competitive.

The Canada Training Credit (CTC) is a refundable tax credit designed to help offset the cost of eligible training programs. For full details, please consult the Canada Revenue Agency (CRA) website.

Key highlights of the Canada Training Credit:

Available to Canadian workers 26 to 65 years old
You must be a Canadian resident who files an income tax and benefit return
You must have paid eligible tuition or training fees to an approved educational institution in the year you claim the credit
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