Student Spotlight: Minyahil — Shelter Support Worker, CSW Diploma Student

I support residents with their immediate needs while creating a safe, respectful and welcoming environment — intake and check-ins, connecting residents to community resources, providing emotional support, responding to concerns or crises, and completing documentation. Every shift is different because you're working with people who have different experiences and needs.

I wanted practical experience while building my knowledge and qualifications at the same time. Starting with the certificate route let me build skills and credentials without leaving work — and now I'm continuing with the diploma.

Trauma-informed, person-centred support. Everyone has a different background, and their reactions may be connected to what they've been through. Instead of making assumptions, I listen, communicate respectfully, and meet each person where they are.

The Crisis Intervention & De-Escalation course taught me how to stay calm in difficult situations, communicate effectively, and recognize when something may be escalating. It's helped me respond with patience and empathy while keeping everyone safe.

Good time management and flexibility. I planned study time around my work schedule and used days off for assignments and readings. It was challenging at times, but a clear schedule and staying consistent made it manageable.

Go for it. Working in community services already gives you real-world experience, and combining that with education helps you grow personally and professionally. The knowledge, confidence and opportunities are worth the effort.